Reservations should be paid in full at time of reservation.
For cancellations made within the cancellation term and policy a refund will be provided.
Please check the detailed cancellation policy when you make a reservation.

Disclaimer:
We are located in nature and exposed to its elements. Although this has not happened before, it is not unimaginable that extreme weather conditions could cause damage to our tents, or make access impossible. If that would happen shortly before your arrival we may not be able to accommodate reservations. In such an extreme situation we reserve the right to either offer alternative accommodation nearby or a refund, at your choice.

Payment processing:
Some payment options are processed under the name of Simia Solutions (Simia Solusi Indo) and may appear under this name on your billing statement.

Unless mentioned otherwise for specific restricted rates, the following applies:
Reservations cancelled at least 30 days before arrival will be refunded, minus a 10% administration fee.
Reservations cancelled less than 30 days but at least 14 days before arrival will be 50% refunded.
Reservations cancelled less than 14 days before arrival will not be refunded.