A deposit is required to guarantee your reservation, payment will be made upon booking confirmation. Please send your payment copy to reservation@shanticollection.com. Balance payment is payable upon arrival at the hotel, in case on non-refundable rate full payment will be made on the day of booking. We will charge all of reservation amounts in IDR (based on hotel currency exchange). The room rate is inclusive of 21% Government Tax and Service charge.

Cancellation is not permitted once the payment received, however we are flexible for any date changes and subject to our room availability. Please send your request email to reservation@shanticollection.com by 31 days prior to check in date. Failure to arrive at the hotel or property will be treated as a No-Show and no refund will be given.