If You Wish to Change Your Booking
If you wish to change any detail of your confirmed booking you must let us know as soon as possible in writing. Whilst we will do our best to accommodate your change request, we cannot guarantee that in all cases we will be able to do so.

In some cases you will be required to pay us additional rental costs due as a result of the change. We will confirm the amount of any additional rental costs due at the time we change your booking.

Note:
-Reducing the number of nights of your booking is not considered an amendment, but a partial cancellation (pro-rata cancellation fees apply).
-Changing your booking where none of your stay falls within the original dates booked is not permitted within 90 days of your confirmed check-in date.
-Changing the property of your booking is not permitted within 90 days of your confirmed check-in date.

If You Wish to Cancel Your Booking
If you wish to cancel a confirmed booking you must let us know in writing as soon as possible. Your booking will be cancelled with effect from the day we receive your written notification.

The closer your cancellation is to the start of your stay, the less likely we are to recover the cost of your booking by re-selling the accommodation. Our cancellation charges therefore increase as your check-in date approaches:
-no cancellations fees for cancellations made greater than 90 days before your check-in date;
-50% of the total amount you have paid will be forfeited for cancellations made between 30 and 90 days before your check-in date;
-100% of the total amount you have paid will be forfeited for cancellations made between 0 and 29 days before your check-in date.

We will transfer any refund entitlement to your nominated bank account within five (5) business days of us receiving your cancellation in writing. Any bank charges or fees pertaining to the transfer of your refund entitlement are your responsibility and will be deducted from the entitlement amount. We do not refund in cash.

If We Need to Change or Cancel Your Booking
We do not expect to have to make changes or cancel your booking, however, sometimes unforeseen situations occur which requires us to do so. We will only change or cancel your booking if necessary to perform or complete essential remedial or refurbishment works or for other reasons unforeseen at the time you made your booking which are beyond our reasonable control (e.g. fire, storm damage, sale of property).

If we do need to change or cancel your booking, we will do our best to offer you a suitable alternative. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, we will refund you the total amount you have paid us for the booking within five (5) business days.

If we offer and you accept a suitable alternative of higher rental rate than the original booking, we will charge you the difference. This is because we had to change or cancel the booking for unforeseen circumstances out of our control.

Force Majeure
Force Majeure may be characterised by the impossibility to enter the property due to an extraordinary event or circumstance beyond the control of the parties, such as war, riot, crime or an event described by the legal term act of God (hurricane, flood, earthquake, volcanic eruption, etc.).