Terms & Conditions:
Check-in Time: 2:00 PM (14:00)
Check-out Time: 12 PM (Noon)
An early check-in or a late check-out is available upon request and a surcharge might apply. Please contact us directly if you are interested in this option.

Booking Policy:
Included in the rates:
Daily breakfast
Welcome drinks and cold towel on arrival
Complimentary drinking water in the room
Free use of Wifi
Free use of gym, main pool and sunbeds
Prices already include government tax & service charge

The maximum number of guests per reservation is stated in your booking confirmation. Additional guests are only allowed on request and a surcharge applies.

Due to our house rules, parties, cooking in the room, smoking inside the room and barbecues are prohibited. We do not allow pets.

No check-in or check-out is possible on silent day (Nyepi).

Pre-Booked Airport Transportation:
Please send us your flight details (Flight number, Airline, and approximate arrival time).
Our driver will be waiting for you with a sign with your name written on it, at the arrival gate.
If you cannot find our driver, please call or Whatsapp our reception (+62 812-4656-485) as soon as you can so we can give you further instructions for the meeting point and contact our driver. Please understand that if you decide to arrange alternative transportation instead we will still have to charge you for your pre-booked airport transfer.

Group Policy:
Please contact booking@alam-anda.com for special offers and terms for group bookings.

Payment:
For all reservations made more than 14 days prior to arrival a deposit of 50%* is required.
The outstanding amount has to be paid upon arrival*
For all reservations made less than 14 days prior to arrival a full payment is required
*We reserve the right to request the total amount 14 days prior to arrival.

Please contact booking@alam-anda.com if you have any issues with the payment or if you would like to pay via Bank Transfer.

Cancellation Policy:

All cancellations or changes to your reservation must be made through E-Mail to booking@alam-anda.com. Please mention your Booking Number so we can assist you.

For all cancellations made before 30 days prior to arrival, the cancellation is free of charge
For all cancellations made between 30 days and 15 days prior to arrival the deposit will be counted as a cancellation fee.
For all cancellations made 14 days or less prior to arrival the total amount of the booking has to be paid and is counted as a cancellation fee

In the event of an early departure, the full balance of the booked length of stay will be charged.
Cancellation fees will be automatically deducted from any previously made payments.