Reservation Terms & Conditions

To make a reservation, you must fill the Reservation Form on our website and provide your credit card details. All foreign currencies will be automatically converted to the local currency of Indonesia (Rupiah). Due to the high level of booking at certain times of the year, we cannot guarantee that every booking will successfully be made, so it is advisable to book as far in advance as possible.



Deposit Policy

Non-Refundable (a payment link will be sent separately to secure the booking). Any excessive payment or double transfer caused by an error of the system during the transfer process, cannot be refunded to the guest.



Cancellation Policy

Reservation is non-refundable and non-amendable.



Insurance

Mambruk Hotel & Convention strongly advises the utilization of fully comprehensive travel insurance before traveling to Anyer. It will give the protection of illness or injured and the needs of medical treatment, including emergency procedures abroad, that may require an air ambulance for evacuation, loss of baggage, and personal items, cancellation, death, and other possible unforeseen circumstances.



Responsibility

Mambruk Hotel & Convention is not responsible for any loss or damage to any property or personal items or equipment belonging to guests during the stay, including during any activities or excursions you may be involved in Anyer. We are also not responsible for any delays, expenses, or inconveniences caused by an uncontrollable event, such as the late arrival of flights, fires, floods, severe weather events, civil disturbances, acts of God, acts of Government, or the failure of any kinds of equipment or machinery.



Government Tax & Service Charges

Mambruk Hotel & Convention, whether a long or short term in nature, are subject to a 21% Government Tax and Service charge, added to the reservation amount.

The amount due is not refundable even if the booking is cancelled or modified.

If you want to change the date of arrival contact our marketing





Accommodation and breakfast are free for 2 children under 6 years sharing parents room.

VAT National taxes on accommodation : 21 % ( per night / per product )