Sala, Banjar Sala, Jalan Subak Sok Wayah, Gianyar, Bali, 80552, Indonesia
Contact usWaking up with the sun and a breathtaking view of palm trees and the villa’s private pool area - does this sound like your dream? Dream no longer with this luxurious 5 bedroom villa in Ubud. You will fall in love with this place as soon as you walk through the door!
Strategically located between bustling Ubud center and the famous Tegalalang rice terraces, this 5 bedroom villa offers all you need for the perfect holiday.
All 5 bedrooms offer en-suite bathrooms, A/C, TV and safety boxes for your convenience. The rooms are designed with a mix of modern and traditional interiors and decoration for the ultimate holiday feels. The large floor-to-ceiling sliding glass doors are adding a beautiful touch to all rooms and enable the daylight to come in whenever you desire it.
The spacious living area is enclosed and equipped with ceiling fans and sliding glass doors for a cool breeze at any time. It consists of a fully equipped kitchen with counter, a large dining table for you and your family/friends as well as spacious couch area, overlooking the private pool.
Use the kitchen to prepare your favorite drinks and meals, our butler can also organize a private chef to cook for you.
The dining and couch area offers space to comfortably host all of your guests and ensure a good time!
Another covered but open seating area is located outside by the pool, with a beautiful view of the infinity pool, palm trees and nature around. The pool is the heart of this property, on two storeys, surrounded by comfortable sun loungers for you to relax. An outdoor shower by the pool offers you the refreshing experience of a shower in the sun or under the stars.
The staff will come daily to clean the villa and our butler will assist you with any questions or requests that might arise. He can help you to organize a private chef, car/scooter rental, day trips, taxi rides, massages, laundry service and more. Please don’t hesitate to contact him during your stay for the best experience!
Private parking for a medium sized car is available in front of the villa.
We are looking forward to welcoming you in paradise and to make your holiday as perfect as it can get, see you soon in Ubud!
ROAD ACCESS CONDITION
As this villa is new and located on a remote location with rice field view, the road access is not smooth and perfect. The road is narrow, made of limestone not asphalt, could be muddy after a long rain, and have potholes here and there. There are no lampposts on the limestone road heading to the villa, so it can be dark at night.
If you rent a car, please be aware to bring a smaller car when you arrive at the villa, as a big car may not fit in the road. A car bigger than a Toyota Avanza, may not be suitable to the road.
VILLA WITH JUNGLE VIEW
You might hear noises which come from the insects and geckos who inhabit the jungle long before we began the villa construction.
Bali is a humid and tropical natural environment with lots of greenery. Geckos & insects are endemic to the Island. Even though gentle pest controls are regularly operated at the property, some encounters may occur. Please note that all of them are completely harmless and important for a balanced ecosystem.
**We are taking extra steps to ensure the safety of our guest during your stay, the villa is thoroughly cleaned following the AirBnb cleaning procedure to prevent the spread of Covid-19. Hand sanitizer is present during your stay, our staff will be wearing mask at all time.**
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FAQs
- Q: What time is the Check-in policy?
-A: Please be informed that check-in time is at 14:00 by default. Arriving earlier? No problem, we will manage for you to drop your luggage first and start exploring the area while waiting for the villa to be ready. If you need an early check in we will try to accommodate you but we can’t promise, it is subject to the villa availability. Please note that late check-in after 8 PM is charged IDR 200k. These charges occur for longer staff attendance reasons.
- Q: What time is the Check-out policy?
- A: Our check-out time is at 11:00am by default. Late check-out is subject to availability and may involve extra charge. Please note that for any late check-out between 11:00 – 15:00; an additional charge of 50% of the Daily Villa Rate will apply. Any check-out after 15:00, will be charged at a full day's Daily Villa Rate. If you need to store your luggage after check-out time, please get in touch with us. Should the villa be empty, we'll be happy to store them.
- Q: Could I have a butler or a personal Chef to cook, so I can dine in the villa?
- A: Breakfast is not included in the nightly rate. However a menu with different options is available at the villa for you to choose from if needed. In this case, our butler will be the one shopping for groceries and preparing the food directly at the villa. This will imply a cover charge and the groceries cost to be settled. For all other requests and meals, should you wish to have a professional chef or a professional catering, we can recommend trusted partners with high hospitality standards at your service, at an additional cost.
For both simple breakfast by your butler or other more sophisticated dining services, simply inquire with your butler a day before to ensure availability. We will be happy to help you arrange all kinds of services. Otherwise, our villa comes with a fully equipped kitchen at your disposal. Please refer to the kitchen amenities list to see what equipment is provided. We believe our kitchen will inspire the chef within you.
Kindly note that your butler is reachable through What's app from 9 am to 5 Pm and for emergencies. He/She is pleased to assist with your requests, however, he/she does not reside on site at all times.
- Q : Do you offer a floating breakfast?
- A : We can arrange a floating breakfast at an additional cost of IDR 430k/ tray. Breakfast tray can be shared between four guests . The order can be placed directly to to onsite staff, by the latest, the morning before. However, to make sure of the availability, please contact us immediately after your booking should you need this extra arrangement.
- Q : Do we have a housekeeping service every day?
- A : Yes, there will be a housekeeping service every day at your convenience. For the sake of respecting every guest's privacy, please kindly arrange with your butler should you wish your villa to be cleaned and at what time. Service occurs once a day.
- Q : Can we have extra clean towels?
- A : For eco-friendly reasons towels are changed every three days. Please leave them on the floor for our staff to pick-it up. Towels left hanging on racks will be considered clean if not on the floor.
- Q : What is the maximum occupancy for this villa?
- A : This villa is for 10 people, but the maximum capacity is for 12 people which means that the 11th and 12th person are counted as extra guests. The extra guest fee would be €20/night/person.
**The villa is subject to some noise due to the surrounding environments**
'' Good but the villa need renovation the redt is good, ''
'' Unglaublich tolle Unterkunft, äußerst nettes und hilfsbereiten Personal, wahnsinnig Serviceorientiert. Über Kleinigkeit wie Löcher in manchen Handtüchern und Abnutzungserscheinungen aufgrund des feuchten Klimas, darf man getrost darüber Inwegschauen.,Absolut tolles Personal. Beeindruckend freundlich und hilfsbereit. ''
'' ja Sehr schönbe Villa,Thank you for having us ''
'' All good., ''
'' The villa has an impressive view and full privacy. My families really enjoyed it. We spent a day just hanging out at the pool and everyone had so much laughters. ... ''
'' Very nice and friendly host. The villa is amazing with everything as described in their profile. Really loved it.,Thank you so much ''
'' The villa and its staff are both great. We would definitely seriously consider staying here again next time we come to Ubud. 2 small things to keep in mind however: - The villa is not located in the center of the city and the road to access it is very bad (we understood it should be renovated next year). - The furniture in the kitchen could be enhanced., ''
'' Nice villa love the swimming pool and the design, but the access to the villa is quite bad, ''
'' An amazing Villa in a beautiful location. We had a great time relaxing by the pool and enjoying the peace and quiet that the villa provided. The staff were very kind and helpful as well. We would definitely recommend this villa to others! :), ''
'' Very nice modern villa ! Great surroundings in the middle of a rice field. Superb pool.... ''
'' The place is amazing, good beds, great service. Quiet jungle location. The kitchen is not very well equipped the road to the place gets to you. Location is good, but the road is a pain in the back. So bumby. But I loved the place., ''
'' Had a lovely time, ''
'' The stay was really awesome!,The villa is awesome! The host is also Great! only if you have a big bus you can't reach the villa you have to walk a KM. also if you want to buy something food etc, then you have to drive 4-5 KM. if you want to chill then buy all the stuff and go to the villa for 3-4 days! Love this place!!!! ''
'' If you are looking for some zen time or privacy, this villa is great! It is secluded and modern. Amenities are complete, showers are great and rooms are clean and cozy. The team behind is great and very responsive. Had a great Balinese BBQ on site quality of food was top notch. Only drawback is the road leading to villa is small and unpaved, but for some it might be a positive thing. ... ''
'' Amazing place with a big pool, nice view and great staff… everything was possible,Everything was perfect, service unbelievable good ''
'' My family and I have had a great time at Alfred’s place! Such a beautiful villa and an awesome location with a wonderful jungle view which made the experience absolutely amazing! The staff and butler were absolutely perfect and tended to our needs impeccably! The cleaning was also top notch! Highly recommend this villa for an awesome Bali experience! 10/10,Thank you for an amazing experience! ''
'' Me and my friends had a pleasant stay in the villa! The villa is as nice as shown in the pictures and the butler was really friendly. Only the road to the villa was really bumpy, but no problem at all for any car to drive. 4,5/5 stars,Villa was really nice, only the quality of the sliding doors was poor. ''
'' The property is way too beautiful and we all had great time. Everything was top notch. The care takers did a great job and are very polite and helping. Special shout-out for oaka who went an extra mile to help and guide us about the things to do in and around ubud. ... ''
'' everything went smoothly., ''
'' We had the most amazing experience here! The place was beautiful and is like our own private resort. Place is 15 mins away from the center of Ubud and even though the road that leads to the villa is very narrow and without lighting at night, we can still manage it just fine (we rode with an Innova and a Fortuner),We had an awesome stay at your place! Everything was superb, just a few things that... ''
'' Tempat yang indah,Good host ''
'' Magical place in the jungle! Fully recommend it,As a private feedback, please notice that some kitchen tools are missing. Like we got only 4 glasses in total, we were 4 families so we asked to the manager more glasses. He refuses it and explain the amount of glasses is standard. But 4 glasses for 5 Rooms it’s not standard and enough that all ;) ''
'' They were absolutely lovely guests. We were very happy to became a host to them in Bali. We are glad to wait and welcome them back in near future in this paradise island :), ''
'' We had a great time at this villa. Thanks to Komang (and team) for being so helpful during our stay. We were able to organize everything we needed ahead of our arrival and for check-in, we were greeted and shown around with welcome drinks.... ''
'' They were absolutely lovely guests. We were very happy to became a host to them in Bali. We are glad to wait and welcome them back in near future in this paradise island :), ''
1. PARTIES
(i) Operator – Alfred in Bali, a online holiday homes rental operator based in Bali registered under By PT. Apa Kabar Advisor;
(ii) Property – the Property mentioned in the Reservation Form.
(iii) Guest or Guests – any individual(s) or organization booking a Property from the Operator for temporary usage as a vacation home.
1.2 HOUSE RULES: It is important for all guests to read and understand our updated House Rules which is an integral part of this Reservation Terms & Conditions.
2. RIGHTS OF PROPERTY USAGE
– Guests hereby agree to rent the premises (“Property”) for the length and at the rate designated on Reservation Form.
– Guests are granted a limited right to occupy the Property for the sole purpose of temporary lodging and use. This Reservation Terms & Housing Rules document is not a residential tenancy agreement and does not fall under Indonesian tenancy law (s).
– Guests shall not assign, sublease, or grant any license to use the Property or any part of it to anyone else without the Operator’s prior written consent.
– All Guests or Visitors below 18 years old must be accompanied by Adults during check-in.
– Valid identification documents (such as Indonesian ID and/or Passport) shall be presented in original during the check-in procedure by all Guests and Visitors, otherwise, no access will be given.
– Guests must be able to present the Credit/Debit card used for making the reservation online when checking in, for the payment to be accepted and validated.Operator reserved the right to share guests credit card information and other information about the guests with law enforcement if fraud is suspected.
– Failure to comply with the Guest’s obligations as outlined in these Reservation Terms & Housing Rules may result in the Guest’s authorization to occupy the Property being revoked, and the Guest being evicted without further compensation.
3. RESERVATION
Reservations and services are confirmed and guaranteed only upon:
(a) receipt of all outstanding payments including rent, security deposit and all fees and taxes in full;
(b) The Operator sends the Guest a confirmation email with the Booking/Reservation number and reservation
4. SECURITY DEPOSIT & DAMAGES
– Guests are required to pay/provide a Security Deposit as set by the Operator prior to check-in. The Security Deposit will be collected prior to check-in and released back within 7-days after the departure (it can longer in certain cases whenever the Operator requires additional time to find a missing or damaged replacement item).
– The Security Deposit may be deducted automatically without notice by Operator at its sole discretion in order to:
(a) repair, replace or clean anything that is damaged or missing or stained item by the Guest/ Visitors inside the Property or outside such as the balcony, terrace, backyard, patio and/or neighboring properties and to the Community/Common Areas;
(b) to replace all lost or damaged keys or access cards or remote controls;
(c) arrange additional cleaning for excessive dirt (i.e. stained carpets, sofas, furnitures, walls, appliances or any other excessive waste left in the Property);
(d) arrange laundry or special cleaning in case of smoking or leaving bad odor;
(e) arrange disinfection with licensed company if the Guest and/or Visitors were identified or suspected to had COVID;
(f) to pay against penalties such as for smoking inside the Property, making party/noise during quiet hours, disturbing the neighbor or their properties, trespassing the security gate, conducting illegal or commercial activities or other penalties as imposed by Operator, Community Management, Bali Police or other governing authority;
(g) for excessive utility charges beyond normal consumption rates (normal consumption rates are calculated not to exceed 1.000.000 per bedroom per month in total and combined);
(h) for any laundry service, grocery request, video on demand, upgrade of the internet/cable channels and/or mobile/international calls made using Property’s internet/telephone line.
(i) pay for any fines and/or penalties imposed by the Community Management and/or governmental authorities for not following community and local rules & regulations.
(j) pay against any services/items that the Guest/Visitors ordered via Operator during their stay.
(k) pay for unauthorized early check-in or late check-out charges or unreasonable delays/damages caused to the Operator and its staff for completing their day-to-day tasks.
If the collected Security Deposit amount shall not be sufficient to cover any/all of incurred charges as mentioned above, the Guest is fully responsible to immediately clear the remaining balance to the Operator to cover the shortfall.
5. RATES, CURRENCY & TAXES
– Final rent and service rates are subject included VAT (value added tax);
– The guest agrees that he/she is responsible for verifying the total cost to be paid as well as terms and conditions and details when confirming the booking.
– Tourism IDR will be calculated for the first 30 consecutive nights of the Reservation.
– For long-stays each Reservation is valid for a maximum period of 30 days as per, after it has to be renewed by the new Reservation.
– Operator’s default currency is IDR and should the guest pay using another currency then custom rates set out by the Operator shall apply.
– In case the Guest has wired money to the Operator’s bank account, Guest is responsible to cover upon check-in all bank fees such as missing amount due to bank processing or bank exchange rates.
6. CANCELLATION, CHANGES & REFUNDS
– All rental payments, partial down-payments, reservation/booking and all other sort of service payments are non-refundable for any reason; all reservations are non-transferrable to any other party and non-amendable.
– Provided rates are valid for one booking and as long as the booking process is ongoing. It is not compulsory for the operator to propose the same rates for a canceled booking that has been rebooked later for example. Or to offer it to other parties of a group.
– In case of Cancellation, change request or no-show fee equivalent to the value of the entire stay will be levied by Operator.
– Security Deposit payment is fully refundable, subject to these terms and conditions.
– If the reservation is canceled by the Operator for any reason then the entire amount will be refunded to the Guest with no other liabilities.
– Notwithstanding the foregoing, any loss, failure, or delay arising out of or related to the COVID-19 pandemic shall not constitute a force majeure event.
7. PENALTIES AND EVICTION
– Note that below violations will lead to immediate actions by Operator:
(a) Loud Music/Parties/unappropriated noise level after 9:00 PM (till 8am);
(b) Trespassing or Blocking security barrier/gate, illegal parking or swearing the Community or Operator’s staff;
(c) Smoking inside the Property;
(d) Illegal activities / disturbance, damage or illegal access or unauthorized access to/of the neighbor’s property/items/community; as well as extra guests from outside without prior permission.
(e) If residue of an animal is found during our inspection following checkout Guest will be assessed a minimum IDR 2.000.000 cleaning charge.
(f) Improper garbage disposal.
In any/all above cases security deposit will be forfeited and in case of repetition guests might be evicted.
8. LIABILITY WAIVER
– Guest agrees to indemnify and hold the Operator harmless for any liabilities including but not limited to loss, theft, damage to personal belongings OR injury, illness or sickness or death to Guests or Visitors. The Operator will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. If a catastrophe (hurricane, tornado, earthquake, flood, fire, or wind) or any situation beyond Operator’s control impairs the vacation rental, Operator is not responsible for finding alternate lodging for the Guest or for the Guest’s financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY OR OTHER KIND OF EVACUATIONS.
– For such purposes it is advisable to have Travel Protection Insurance for all Guests. There will be no refunds or rebates given to Guest as a result of unfortunate circumstances outside of the Operator’s control. As such, Operator shall not be liable for unfavorable weather, acts of God, disruption of utility services, malfunction or breakdown of appliances, or other equipment(s) and services such as TV disruption of cable channels / internet / AC service / lights or restriction by government or community to use the pool / gym or other facilities; or for the time required to the contractors to fix/repair such issues. The Operator shall make repairs as expeditiously as possible after being notified by the Guest during standard working hours only (9:00am till 6:00pm) and subject to availability first.
9. INTERVENTION / RELOCATION
Guest agrees to contact the operator, using the contact information provided in the confirmation email and through What’s app, as soon as the guest notices any maintenance or housekeeping problem, or any potentially hazardous condition, at the Property, or if any incident occurs at the Property that is related to such a problem or condition. The guests further agrees to give the operator a reasonable amount of time to respond to their report and to cooperate with the operator’s efforts to address the concern or provide a solution. The operator will take reasonable and appropriate steps to remedy any reported problem as soon as practicable. The operator may enter the Property at the guest’s invitation to address the reported issue. The intervention will be operated at reasonable times and with reasonable notice to inspect, maintain, or repair the Property, and to address any situation that the operator reasonably deem an emergency that threatens persons or property.
Definitions:
Visitors – additional individual(s) invitees of the Guest who are visiting the Property, rather than staying overnight.
Property or Premises – is the licensed holiday home Property (also referred as vacation home or Premises) the Guest rents from the Operator.
*These terms and conditions were last modified on 16/07/2021.
Any person booking or pre-booking a stay in any of our properties, automatically agrees to the following legal terms:
Reservation Terms & Conditions (https://www.alfredinbali.com/terms-and-conditions-2/)
House Rules (https://www.alfredinbali.com/house-rules/)
Refund Policy (https://www.alfredinbali.com/cancelation-policy/)
This booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your villa will be treated as a No-Show and no refund will be given.
Damage deposit IDR 2.000.000 in cash is required upon check in, and will be refunded upon your check out
1. PARTIES
(i) Operator – Alfred in Bali, a online holiday homes rental operator based in Bali registered under By PT. Apa Kabar Advisor;
(ii) Property – the Property mentioned in the Reservation Form.
(iii) Guest or Guests – any individual(s) or organization booking a Property from the Operator for temporary usage as a vacation home.
1.2 HOUSE RULES: It is important for all guests to read and understand our updated House Rules which is an integral part of this Reservation Terms & Conditions.
2. RIGHTS OF PROPERTY USAGE
– Guests hereby agree to rent the premises (“Property”) for the length and at the rate designated on Reservation Form.
– Guests are granted a limited right to occupy the Property for the sole purpose of temporary lodging and use. This Reservation Terms & Housing Rules document is not a residential tenancy agreement and does not fall under Indonesian tenancy law (s).
– Guests shall not assign, sublease, or grant any license to use the Property or any part of it to anyone else without the Operator’s prior written consent.
– All Guests or Visitors below 18 years old must be accompanied by Adults during check-in.
– Valid identification documents (such as Indonesian ID and/or Passport) shall be presented in original during the check-in procedure by all Guests and Visitors, otherwise, no access will be given.
– Guests must be able to present the Credit/Debit card used for making the reservation online when checking in, for the payment to be accepted and validated.Operator reserved the right to share guests credit card information and other information about the guests with law enforcement if fraud is suspected.
– Failure to comply with the Guest’s obligations as outlined in these Reservation Terms & Housing Rules may result in the Guest’s authorization to occupy the Property being revoked, and the Guest being evicted without further compensation.
3. RESERVATION
Reservations and services are confirmed and guaranteed only upon:
(a) receipt of all outstanding payments including rent, security deposit and all fees and taxes in full;
(b) The Operator sends the Guest a confirmation email with the Booking/Reservation number and reservation
4. SECURITY DEPOSIT & DAMAGES
– Guests are required to pay/provide a Security Deposit as set by the Operator prior to check-in. The Security Deposit will be collected prior to check-in and released back within 7-days after the departure (it can longer in certain cases whenever the Operator requires additional time to find a missing or damaged replacement item).
– The Security Deposit may be deducted automatically without notice by Operator at its sole discretion in order to:
(a) repair, replace or clean anything that is damaged or missing or stained item by the Guest/ Visitors inside the Property or outside such as the balcony, terrace, backyard, patio and/or neighboring properties and to the Community/Common Areas;
(b) to replace all lost or damaged keys or access cards or remote controls;
(c) arrange additional cleaning for excessive dirt (i.e. stained carpets, sofas, furnitures, walls, appliances or any other excessive waste left in the Property);
(d) arrange laundry or special cleaning in case of smoking or leaving bad odor;
(e) arrange disinfection with licensed company if the Guest and/or Visitors were identified or suspected to had COVID;
(f) to pay against penalties such as for smoking inside the Property, making party/noise during quiet hours, disturbing the neighbor or their properties, trespassing the security gate, conducting illegal or commercial activities or other penalties as imposed by Operator, Community Management, Bali Police or other governing authority;
(g) for excessive utility charges beyond normal consumption rates (normal consumption rates are calculated not to exceed 1.000.000 per bedroom per month in total and combined);
(h) for any laundry service, grocery request, video on demand, upgrade of the internet/cable channels and/or mobile/international calls made using Property’s internet/telephone line.
(i) pay for any fines and/or penalties imposed by the Community Management and/or governmental authorities for not following community and local rules & regulations.
(j) pay against any services/items that the Guest/Visitors ordered via Operator during their stay.
(k) pay for unauthorized early check-in or late check-out charges or unreasonable delays/damages caused to the Operator and its staff for completing their day-to-day tasks.
If the collected Security Deposit amount shall not be sufficient to cover any/all of incurred charges as mentioned above, the Guest is fully responsible to immediately clear the remaining balance to the Operator to cover the shortfall.
5. RATES, CURRENCY & TAXES
– Final rent and service rates are subject included VAT (value added tax);
– The guest agrees that he/she is responsible for verifying the total cost to be paid as well as terms and conditions and details when confirming the booking.
– Tourism IDR will be calculated for the first 30 consecutive nights of the Reservation.
– For long-stays each Reservation is valid for a maximum period of 30 days as per, after it has to be renewed by the new Reservation.
– Operator’s default currency is IDR and should the guest pay using another currency then custom rates set out by the Operator shall apply.
– In case the Guest has wired money to the Operator’s bank account, Guest is responsible to cover upon check-in all bank fees such as missing amount due to bank processing or bank exchange rates.
6. CANCELLATION, CHANGES & REFUNDS
– All rental payments, partial down-payments, reservation/booking and all other sort of service payments are non-refundable for any reason; all reservations are non-transferrable to any other party and non-amendable.
– Provided rates are valid for one booking and as long as the booking process is ongoing. It is not compulsory for the operator to propose the same rates for a canceled booking that has been rebooked later for example. Or to offer it to other parties of a group.
– In case of Cancellation, change request or no-show fee equivalent to the value of the entire stay will be levied by Operator.
– Security Deposit payment is fully refundable, subject to these terms and conditions.
– If the reservation is canceled by the Operator for any reason then the entire amount will be refunded to the Guest with no other liabilities.
– Notwithstanding the foregoing, any loss, failure, or delay arising out of or related to the COVID-19 pandemic shall not constitute a force majeure event.
7. PENALTIES AND EVICTION
– Note that below violations will lead to immediate actions by Operator:
(a) Loud Music/Parties/unappropriated noise level after 9:00 PM (till 8am);
(b) Trespassing or Blocking security barrier/gate, illegal parking or swearing the Community or Operator’s staff;
(c) Smoking inside the Property;
(d) Illegal activities / disturbance, damage or illegal access or unauthorized access to/of the neighbor’s property/items/community; as well as extra guests from outside without prior permission.
(e) If residue of an animal is found during our inspection following checkout Guest will be assessed a minimum IDR 2.000.000 cleaning charge.
(f) Improper garbage disposal.
In any/all above cases security deposit will be forfeited and in case of repetition guests might be evicted.
8. LIABILITY WAIVER
– Guest agrees to indemnify and hold the Operator harmless for any liabilities including but not limited to loss, theft, damage to personal belongings OR injury, illness or sickness or death to Guests or Visitors. The Operator will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. If a catastrophe (hurricane, tornado, earthquake, flood, fire, or wind) or any situation beyond Operator’s control impairs the vacation rental, Operator is not responsible for finding alternate lodging for the Guest or for the Guest’s financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY OR OTHER KIND OF EVACUATIONS.
– For such purposes it is advisable to have Travel Protection Insurance for all Guests. There will be no refunds or rebates given to Guest as a result of unfortunate circumstances outside of the Operator’s control. As such, Operator shall not be liable for unfavorable weather, acts of God, disruption of utility services, malfunction or breakdown of appliances, or other equipment(s) and services such as TV disruption of cable channels / internet / AC service / lights or restriction by government or community to use the pool / gym or other facilities; or for the time required to the contractors to fix/repair such issues. The Operator shall make repairs as expeditiously as possible after being notified by the Guest during standard working hours only (9:00am till 6:00pm) and subject to availability first.
9. INTERVENTION / RELOCATION
Guest agrees to contact the operator, using the contact information provided in the confirmation email and through What’s app, as soon as the guest notices any maintenance or housekeeping problem, or any potentially hazardous condition, at the Property, or if any incident occurs at the Property that is related to such a problem or condition. The guests further agrees to give the operator a reasonable amount of time to respond to their report and to cooperate with the operator’s efforts to address the concern or provide a solution. The operator will take reasonable and appropriate steps to remedy any reported problem as soon as practicable. The operator may enter the Property at the guest’s invitation to address the reported issue. The intervention will be operated at reasonable times and with reasonable notice to inspect, maintain, or repair the Property, and to address any situation that the operator reasonably deem an emergency that threatens persons or property.
Definitions:
Visitors – additional individual(s) invitees of the Guest who are visiting the Property, rather than staying overnight.
Property or Premises – is the licensed holiday home Property (also referred as vacation home or Premises) the Guest rents from the Operator.
*These terms and conditions were last modified on 16/07/2021.
Any person booking or pre-booking a stay in any of our properties, automatically agrees to the following legal terms:
Reservation Terms & Conditions (https://www.alfredinbali.com/terms-and-conditions-2/)
House Rules (https://www.alfredinbali.com/house-rules/)
Refund Policy (https://www.alfredinbali.com/cancelation-policy/)