Reservation Terms and Conditions

First Party : This is the Villa Rental Party

1. When choosing a villa, the Customer shall be able to use booking form, which is attached to the each villa. After filling out check-in/out dates, a booking request for the villa, for which the Customer wants to make a reservation, shall be automatically sent.
2. If canceled up to 30 days prior to arrival, 50% of all nights will be refunded to guests. If canceled after this deadline, your payment will be 100% of the price of the stay.
3. Also, a booking can be made manually by an employee of the First Party with a request to pay for the booking in any way that suits the Customer.
4. When the Customer makes a deposit or full payment, he/she shall thereby confirm that the rental agreement was entered into between the Customer and First Party. The paid invoice serves as the agreement between the Customer and First Party.
5. Paid online reservations on the website is already include a booking confirmation. It is sent to the e-mail specified by the Customer after payment of the reservation.

Living Conditions at the Villa and the Number of Guests

1. The number of guests shall fully comply with the maximum permissible number of beds (including children and infants).
2. If the number of guests exceeds the maximum permissible number of beds, First Party shall be entitled to demand an additional fee for them or prohibit checking for additional persons.
3. Checking into the villa with pets shall be prohibited.
4. Dear Customer, you shall make a reservation for the villa only to live in it.
5. If the Customer has planned any event: wedding, birthday or other event, which suggests that there will be a large crowd of guests at the villa, the he/she shall inform First Party at reservation and receive its notification with the confirmation in writing.
6. First Party may require an increase of payment or the amount of guarantee, depending on the number of guests and characteristics of the event.
7. First Party shall be entitled to disagree with holding the event because sometimes, villas are located in residential areas where its own rules and regulations are in force.
8. If First Party has given the Customer a written confirmation for the event negotiated, the Customer shall obtain permission from the police and local agencies prior to holding the event.
9. First Party shall not be responsible for and exercise control over the approval or refusal of such permission by the police and local agencies.
10. In case of refusal to carry out such events at the villa, First Party or its manager shall refund the money the Customer has paid for the event (if the amount was negotiated and paid).
11. First Party shall not be entitled to refund the Customer the cost for renting the villa or other unforeseen costs in case of refusal by the police and local agencies.

Cost for Renting and the Guarantee

1. The following services shall be provided by the stuff free of charge: housekeeping at the villa, dishwashing, changing bedding and towels (once every three days), pool cleaning service, gardening, cleaning and rubbish removal. Additional services shall be provided in coordination with First Party and confirmed in writing. Additional services shall be paid by the Customer himself/herself.
2. Such services, as Wi-Fi Internet, (only for local calls) and utility payments, shall be provided free of charge.
3. Daily rental includes 50,000 IDR per day electricity limit. Electricity is not included in the monthly rental and is paid separately by the guest.
4. Sugar, tea and coffee shall be available on each villa. The rest of the food and articles for personal use shall be bought and paid by the Customer himself/herself.
5. First Party can provide a baby cot or one extra bed with additional charge.
6. When approving the reservation, the amount of guarantee shall be discussed. The amount shall be set by First Party depending on the villa type.
7. The guarantee shall be paid in cash to the manager of the villa in accommodation.
8. First Party shall be entitled to refuse the accommodation if the guarantee is not paid in full.
9. As general, First Party shall refund the guarantee on the day of departure of the Customer, if any damages, breakages or losses of property are not found during the inspection.
10. If repair of damaged property or restore of the lost assets was necessary during the rental period, First Party’s manager shall be entitled to retain the required amount (a part of the guarantee) to clarify the circumstances and the amount of damage indemnification to First Party.

Check-in/out Time. Access

1. The check-in time shall be 14:00. If the Customer’s arrival for some reason is delayed for some time (flight delay or any other reason), the Customer shall inform First Party’s manager.
2. The check-out time shall be 12:00. The check-in and check-out time shall be counted by local time.
3. The Customer shall be able to make a reservation for early check in/late check-out in advance by paying 30% of the total cost per day (unless otherwise is specified in the agreement).
4. If the Customer desires to extend the accommodation at the reserved villa, he/she shall send First Party a request in writing. Extension of the accommodation shall be allowed only subject to the availability of villas.
5. If the villa, which the Customer wants to extend, is busy on the desired dates by other guests, the Customer shall be offered another free villa.
6. The Customer shall be entitled to settle villa, which is fully equipped with everything the Customer need, and adjacent to it territory at time of rental.
7. First Party shall have an access to visit the villa by its staff for cleaning the territory and premises, changing bedding and towels and providing other services, which are included in the rental cost and are indicated in the description of the villa or by reason of urgent or planned repair.

Rules of Conduct at the Villa

The Customer shall comply with the rules of public order and fire safety requirements.

It shall be strictly prohibited to:

* smoke in closed spaces and rooms;
* store and use pyrotechnics, flammable and combustible liquids, explosives and other flammable substances;
* make fires in the territory of the villa;
* distribute and store weapon and drugs;
* crush cigarettes by items not intended for extinguishing;
* make noise, shout, arrange family conflicts and hellbenders, switch on audio and video equipment at full volume, especially after 22:00, and on special days stipulated by local laws and regulations.

The Customer shall commit cleanliness in the territory of the villa and throw garbage in designated refuse bins.
If any a questions or problems as for the service are arisen on the side of the Customer during the rental of the villa, he/she shall apply to the manager of the villa.
The First Party has the right to cancel the contract / or refuse to extend the period of residence, as well as require the Client, his Guests / visitors to the villa to leave the territory immediately if there are complaints about the obscene behavior of these persons, demanding excessive attention to themselves or too frequent requests to the staff and distracting him from duties, intrusive behavior with the attendants, violation of the rules of public order, sanitary standards, fire safety, damage to property and others and has the right not to return the money for paying the rent of the villa or any compensation.

Personal Safety and Personal Things Security

First Party and its manager shall not be responsible for:

* personal security of the Customer;
* damage or loss of valuables of the Customer;
* random animals or insects in the house;
* safety, damage or loss of vehicles that the Customer has rented.

It shall be necessary:

* that the Customer should close all doors and windows at night or while the Customer are away to preserve the personal things security;
* to remove important documents and valuables in a safe;
* not to leave visitors and unfamiliar people at the villa.

The parents shall be responsible for the life and health of their children of minority age during the rental period.

Cancellation of Reservation

1. In case of cancellation of the reservation by the Customer, the deposit or full payment shall not be refunded.
2. If on arrival, the Customer decides to leave on the same day or before the end of the rent, the amount paid shall not be refunded. The villa is accepted on the day of arrival as it is and is fully inspected by the client. Any claims about the presence of defects that were in the villa at the time of inspection by the guest will not be taken into account.
3. If the Customer makes any claims in respect of the villa, he/she shall inform First Party or First Party’s manager of them.
4. In case of cancellation of the reservation by the Customer, the remaining amount shall not be refunded and must be paid in full.
5. Special cancellation conditions shall be able to be applied depending on the season and a villa type that will be specified in the reservation confirmation.
6. The latest terms having been sent to the Customers shall be valid and cancel the previous ones.

Price Change

1. Once First Party’s manager has confirmed the Customer’s reservation, the price shall be guaranteed.
2. In exchange rate fluctuations, the value specified in the agreement shall also remain unchanged, even if the price has dropped, so First Party shall not be obliged to make any cash refunds.
3. First Party shall be entitled to levy taxes or other fees, which were introduced by the state or other authorities and were unknown at time of conclusion of the agreement.
4. First Party shall be obliged to inform the Customer if any taxes or other fees are levied during the reservation.
5. It shall be unlikely to change the agreement terms after conclusion, but such possibility shall not be able to be completely ruled out.

Change of the Confirmed Reservation

1. It shall not be possible to change the confirmed reservation after confirmation.
2. It shall not be possible to change the confirmed reservation, if other guest has already made a reservation on the requested dates.
3. In the event of force major, in which First Party cannot accommodate the Customer at the villa selected and paid by him/her, First Party shall, by agreement with the Customer, provide a villa of the same class and value. If the price of the other villa is different or its price is less than the reserved villa, First Party shall no compensate the Customer the difference. If the price of another villa is higher, the Customer shall compensate First Party the difference.
4. First Party shall not be liable if the reservation changes have been caused by force major circumstances, such as natural disasters, natural catastrophes, riots, airport closure, flight ban or other circumstances that First Party cannot control or change.

Claims

1. First Party and its staff shall try to do (within reasonable aisles and only during working hours (from 9:00 - 18:00 from Monday to Friday)) everything possible so that the Customer’s vacation should be the best memory!
2. The Customer shall immediately contact the manager of the villa or First Party’s owner, if during the accommodation at the villa he/she has any problems, questions or suggestions related to its service personnel or directly with the villa. First Party shall do everything possible to solve the problems and answer all the Customer’s questions.
3. If the manager was not able to satisfy the Customer’s desire or resolve the problem, the Customer shall contact First Party in writing.
4. The Customer’s claim shall be considered only during his/her staying at the villa.
5. If during staying at the villa, the Customer doesn’t report any complaints, First Party shall deem there are no complaints, and further complaints shall not be considered.

Meals and Additional Services

1. The Customer shall buy food products and things of personal use himself/herself as First Party’s villas are an accommodation with a self-service system.
2. At the Customer’s request (that is previously discussed with First Party or the manager the villa), the staff shall be able to purchase food products and prepare breakfasts at the villa, as well as provide services of a chef, barbecue and massage at the villa from the best service providers.
3. The Customer shall be able to get to know of other additional services at the manager of the villa or by sending an e-mail request to First Party.
4. The additional services shall not be included in the villa rental cost, and they shall be agreed with First Party.
5. The Customer shall pay for the additional services on the spot or by transferring the funds after discussing with First Party.

First Party’s Responsibility/Disclaimer

* First Party shall be responsible for the published information containing descriptions of villas, the payment procedure, prices, the Reservation Terms and Conditions and all necessary information on our website.
* First Party shall publish this information solely for the interests of the Customer and for information purposes only! The Company shall not be responsible for the Customer’s choice.

First Party shall not be responsible for:

1. the safety of the Customer and his/her things of personal use;
2. vehicles that the Customer has rented during the villa rental period;
3. valuables unattended (if the Customer has left the villa without closing windows and doors or invited unfamiliar people to the villa);
4. any body injuries;
5. accidents, which have lead to death or disease;
6. the inability to use the villa for the entire rental period or a part of it for any reason;
7. the cancellation of the reservation due to any reason, which First Party cannot prevent, such as floods, earthquakes, tsunami, volcanic eruption or activities, strikes, riots, acts of terrorism or a threat of terrorist attacks, epidemics, airport closures, cancellation of flights or others;
8. strangers in the villa let in by the Customer himself.
9. the Customer’s choices and decisions;
10. random animals or insects that appeared in the villa or brought from outside
11. the Customer’s inattention when reading the Reservation Terms and Conditions and incorrect interpretation of it;
12. First Party shall be responsible for the data published for information purposes only on First Party’s site.

Attention! First Party shall not reimburse or compensate the amount of any payments in excess of the amount of the villa rental.

- If canceled up to 30 days prior to arrival, 50% of all nights will be refunded to guests.
- If canceled after this deadline, your payment will be 100% of the price of the stay.