Payment Policy

• We require a deposit of at least 50% of the total amount due to confirm the booking. A booking is only confirmed once the deposit amount has reached our bank account or we have been notified by our credit card processor that payment has been received, and we have responded to you via email that your booking is confirmed which we shall normally do within 24 hours of having received notice.

• Payment of the final outstanding amount due is required 30 days prior to the date of your arrival. We will send you a final payment reminder prior to this date. Once payment has been made, we will provide you with all the final details for your stay. A guest’s booking is at risk if the guest fails to make payment within 5 working days of having been sent the final payment request.

By making payment you are agreeing to comply with our standard terms and conditions as stated on our website

STANDARD CANCELLATION POLICY

For guest cancellations requests more than 60 days before the check-in date in low and mid season, and 90 days before the check-in date in high or peak season, we will refund the full deposit amount (50% of the total amount) less a IDR 750,000 administration fee, and less any relevant bank charges or exchange rate differences where applicable.



For guest cancellations more than 30 days prior to arrival we will waive the obligation to pay the second payment (50% of the total amount).



For guest cancellations within 30 days of arrival, payments are non-refundable unless agreed otherwise by Secluded Bali Villas.



GUEST AMENDMENT

Guests can extend their stay to dates either side of their original dates at any time without limitation.



Guests can also change the dates and the villa for their booking, and put the deposit already paid towards such different dates and different villas looked after by Secluded Bali Villas, provided that:

- We receive notice of such change more than 60 days before original check-in; and

- Such revised stay dates are within the next 13 months; and

- Such stay is for the same or greater amount as the original booking; and

- Guests have not already amended their booking previously.



Where the amended stay is of less value than the value of the original stay booked, then the amount carried forward to the future booking payment shall be prorated down accordingly (i.e. if the future booking is only of 40% of the value of the original booking, then only 40% of the deposit amount will be able to be set against the future booking).



For bookings that were provided free of charge (for example competition winners in charity auctions) there is no right of cancellation or amendment, nor any right to any refund or any option to defer stay to another time.



For the avoidance of doubt, any changes to optional extras, such as extra guests, pre-payment for meals and drinks or car-hire or transfers can be changed or cancelled without penalty provided at least 48 hours notice is given.



All amendments are subject to availability.



SPECIAL COVID-19 CANCELLATION POLICY

While there are travel restrictions to Indonesia due to COVID-19, we have introduced temporary cancellation rights that are additional to, or override our standard terms and conditions stated here. These only apply to short term stays of three (3) weeks or less and do not apply to bookings by domestic guests in Indonesia, nor to guests that book at a special last minute rate. Currently this policy excludes bookings for 2023 as well, except for bookings deferred from 2022 or previous years.



Our standard cancellation policy applies to all stays, however where a guest is unable to travel to the location of our properties due to travel restrictions put in place as a result of COVID-19, including:



- A requirement to carry out compulsory hotel quarantine of three (3) nights or more; or

- No visa being available for tourists to enter Indonesia;

- Cancellation of flights between guest home location and Indonesia



then we do offer the following additional rights for cancellation, deferral of stay and refund.



Other COVID travel obligations are excluded as a reason for being unable to travel including and Indonesian obligations on guests to have compulsory medical insurance, PCR tests and to be fully vaccinated.



For all bookings for 2022 made after 19th December 2021 guests shall be entitled to:

- Cancel their stay any time up until 30 days before check-in date and receive a full refund less an admin fee of IDR 750,000 and less any relevant bank charges or exchange rate differences where applicable.

- Defer their stay any time up until 30 days before check-in date and transfer 100% of what they have paid towards another stay at the same villa for any dates within the next 13 months. Failure to notify us in time will mean that all remaining payments shall be due and payable in full.

- Defer their stay with us any time up until 14 days before check-in date and transfer 100% of what they have paid towards another stay at the same villa within the next 13 months of the same or greater value.



Receive a full refund by 31st December 2023 if guests have not managed to complete their stay, less an admin fee of IDR 750,000 and less any relevant bank charges or exchange rate differences.



If guests fail to request deferral of their dates at least 30 days before original arrival date, or fail to make the second payment as requested, then we shall do our best to work with the guests, but reserve the right to cancel the booking and retain up to 50% of the total amount due and payable.



We strongly recommend that you take out suitable travel insurance to protect you against cancellation due to unforeseen circumstances, particularly travel delays and forced cancellations (such as those caused in recent years by volcanic eruptions) and ill-health, accident or sickness of you, or others in your party, or close relatives at home.