HOTEL TERM AND CONDITION



RESERVATION TERMS AND CONDITIONS

INTRODUCTION AND GENERAL PROVISIONS



Your reservation and the accommodation agreement made with a hotel within the Dragon Dive hotels brand (whether made by you directly with DRAGON DIVE KOMODO or via a third party such as a travel agent) will be subject to these Reservation Terms and Conditions and the Reservation Privacy Policy set out below.



RESERVATIONS PROCEDURE AND POLICIES



1. Online reservations

The DRAGON DIVE KOMODO website enables you to check the accommodation offerings and availability of DRAGON DIVE KOMODO hotels, as indicated to DRAGON DIVE KOMODO by each DRAGON DIVE KOMODO hotel, and then submit an online reservation request to the DRAGON DIVE KOMODO hotel of your choice. On completion of the reservation process the Reservations Facility will transmit an online confirmation of your reservation.

A reservation is only valid when a reservation number has been issued.

2. Hotel Prices

The prices indicated on the DRAGON DIVE KOMODO website for the DRAGON DIVE KOMODO hotel rooms are subject to availability.

Breakfast is only included if indicated in the rate policy.

Taxes and service charges are only included if indicated in the rate policy.

3. Payment

It will be necessary for you to provide credit card details if using an OTA or our booking engine to secure a room reservation. The credit card will never be used by the DRAGON DIVE KOMODO hotel for any payment of a deposit as advised at the time of booking or as a guarantee for a future payment. In the case of a no-show, a cancellation or change to the reservation you must contact the third party or directly the hotel.

4. Cancellations and Amendments

You should make any cancellations or amendments to your reservation using the same DRAGON DIVE KOMODO channel through which you booked, either online or by telephone. The cancellations and amendments policy that applies to your reservation will depend on the respective DRAGON DIVE KOMODO hotel's policy as advised at the time of booking.

5. Rate/Reservation Validity

Reservation confirmations are provided to you solely for your convenience. DRAGON DIVE KOMODO and DRAGON DIVE KOMODO hotels retain official records of reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, DRAGON DIVE KOMODO’s official records shall prevail. Tampering with this confirmation to alter the room rate or any other reservation information is strictly prohibited and will have legal consequences.

6. Early Departure

Some DRAGON DIVE KOMODO hotels and resorts have an early departure penalty fee and some room rates may also require a minimum stay. You may change your check out date without a penalty only if your rate and the DRAGON DIVE KOMODO hotel’s policy permits.

7. Currency

Reservations will be charged in the hotel’s local currency as shown on the DRAGON DIVE KOMODO website or given over the telephone at the time of booking.

Any currency conversion is for guidance only. Any deposits or pre-payments will be deducted from the final reservation invoice in the hotel’s local currency.

A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.

8. Rate Requirements

As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. DRAGON DIVE KOMODO hotels are not obligated to honor this rate if you do not qualify or do not have proof of qualification.

9. Pre-paid Reservations

Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.

10. Guarantee Rules

For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the DRAGON DIVE KOMODO hotel check-out time on the day following the day of arrival. The DRAGON DIVE KOMODO hotel may authorize the room rate prior to arrival and reserve funds, including taxes, on the credit card to determine the validity of the credit card. Rooms booked with an invalid credit card are subject to immediate cancellation.

11. Overbooking

In the event that a guest cannot be accommodated due to the DRAGON DIVE KOMODO hotel overbooking or an unforeseen circumstance, the DRAGON DIVE KOMODO hotel will attempt to accommodate guests, at its expense, at a comparable property in the area for the night(s) for which the DRAGON DIVE KOMODO hotel is unable to accommodate such guests, and will pay for transportation to that property.

12. Special Requests

DRAGON DIVE KOMODO hotels will strive to honor any request for specific room types or bed types and some DRAGON DIVE KOMODO hotels will confirm such arrangements at the time you make your reservation.

Until specific confirmation is issued then your request cannot be guaranteed and neither DRAGON DIVE KOMODO nor the DRAGON DIVE KOMODO hotel can guarantee that your request will be honored.

13. Pets

If you plan to travel with your pet, we recommend that you confirm directly with DRAGON DIVE KOMODO or the DRAGON DIVE KOMODO hotel that the DRAGON DIVE KOMODO hotel does NOT accept pets.

14. External services

The DRAGON DIVE KOMODO website or the DRAGON DIVE KOMODO hotel at which you stay may advertise the opportunity to purchase products or services from independent third party suppliers (“independent suppliers”) including, by way of illustration only and without limitation, [excursions, yacht charters, other examples] (“external services”). The following provisions apply to all external services:

(i) All information on the DRAGON DIVE KOMODO website or otherwise communicated by DRAGON DIVE KOMODO regarding external services has been provided to DRAGON DIVE KOMODO and your DRAGON DIVE KOMODO hotel by the independent suppliers. Such information does not constitute any endorsement or recommendation of the external service by DRAGON DIVE KOMODO or your DRAGON DIVE KOMODO hotel and is for general guidance only. Neither DRAGON DIVE KOMODO or your DRAGON DIVE KOMODO hotel makes any representation or warranty, express or implied, as to the nature, quality, cost or any other aspect of the external services and it is your responsibility to check all relevant details of the external services with the independent supplier prior to purchase or booking.

(ii) Your contract for any external services will be made direct with the relevant independent supplier and neither DRAGON DIVE KOMODO or your DRAGON DIVE KOMODO hotel has any involvement in or control over the provision of external services. Consequently, neither DRAGON DIVE KOMODO or your DRAGON DIVE KOMODO hotel will have any liability to you for the warranties, representations, acts, errors, omissions, breaches or negligence of any independent supplier or for any accidents, personal injuries, death, loss of or damage to property or any other losses, damages, costs or expenses resulting, directly or indirectly, from your purchase or use of any external service.

It is your responsibility to check that, where appropriate, the independent supplier has adequate public liability insurance for the external service and/or to ensure that you and any dependents or associates using the external service have adequate personal insurance cover against all foreseeable risks.



15. Guest’s obligations

You agree to the terms and conditions of purchase imposed by DRAGON DIVE KOMODO and each DRAGON DIVE KOMODO hotel. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate.

You understand that any violation of an DRAGON DIVE KOMODO hotel’s conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and an DRAGON DIVE KOMODO hotel debiting your account for any costs it incurs as a result of such violation.

16. Privacy and data protection

Our Reservation Privacy Policy (set out below) will apply to your reservation and forms part of these Reservation Terms and Conditions.

17. Intellectual Property Rights

‘DRAGON DIVE KOMODO’ have trademark protection. Any copyright and other intellectual property in the content and materials on the DRAGON DIVE KOMODO website remains with DRAGON DIVE KOMODO or the relevant DRAGON DIVE KOMODO hotel.

Downloading, copying or otherwise using any material on the DRAGON DIVE KOMODO website is permitted only for private use and limited to the sole purpose of making a DRAGON DIVE KOMODO hotel reservation.

18. Force Majeure

Neither DRAGON DIVE KOMODO nor any DRAGON DIVE KOMODO hotel will be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of DRAGON DIVE KOMODO or any DRAGON DIVE KOMODO hotel.

Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire and explosions, pandemic .

19. Limitations

Neither DRAGON DIVE KOMODO nor any DRAGON DIVE KOMODO hotel nor other providers of products or services related to the Reservations Facility are responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications. Further, neither DRAGON DIVE KOMODO nor any DRAGON DIVE KOMODO hotel nor any other providers of products or services related to the Reservations Facility are responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations Facility and shall not be liable for damages resulting from any of the foregoing.

DRAGON DIVE KOMODO and any DRAGON DIVE KOMODO hotel may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

20. Governing Law

These Reservation Terms and Conditions are governed by the laws of Indonesia and the courts of Indonesia shall have exclusive jurisdiction in relation to any dispute in relation thereto.

21. Contact Details

Dragon dive Komodo , jl Mutiara kampung unjung, Labuan Bajo 86754 , NTT, Indonesia

Any queries arising from these Reservations Terms and Conditions should be sent by email to: hotel@dragondivekomodo.com.



RESERVATION PRIVACY POLICY

This Reservation Privacy Policy provides you with information about the personal data DRAGON DIVE KOMODO collects in connection with the reservation at your chosen DRAGON DIVE KOMODO hotel, why we need to collect it, how it will be used, who it will be shared with and your rights in relation to it.



The personal data DRAGON DIVE KOMODO collects

In order to complete your reservation and arrange its fulfilment DRAGON DIVE KOMODO needs to collect the following personal data as part of the reservation process:

 your first and last name;

 your email address;

 your country of residence

 details of your payment card are not including the card number, cardholder name, expiry date and CVV number as it’s directly managed by the OTA or reservation direct.

We will never ask you any of these information’s.

You may also, if you wish, provide DRAGON DIVE KOMODO with:

 your postal address (home or business);

 preferred contact telephone number.

 Nationality

 Email Address

The personal data you provide DRAGON DIVE KOMODO during the reservation process will be referred to in this Reservation Privacy Policy as the Reservation Data.



How DRAGON DIVE KOMODO uses the Reservation Data

DRAGON DIVE KOMODO will be the data controller of the Reservation Data.

It is necessary for DRAGON DIVE KOMODO to process the Reservation Data so that the contract for your hotel reservation can be fulfilled and to take all necessary steps that involves including transmitting the Reservation Data to the relevant DRAGON DIVE KOMODO hotel which may be outside the European Economic Area.

DRAGON DIVE KOMODO has appointed a third party (outside the European Economic Area) to process the Reservation Data.

In relation to any transfers of the Reservation Data outside the European Economic Area necessary to complete and fulfil the reservation, DRAGON DIVE KOMODO has put in place all necessary legal, technical and organizational measures to ensure the protection of the Reservation Data, details of which can be obtained on request from DRAGON DIVE KOMODO (booking@dragondivekomodo.com ).

DRAGON DIVE KOMODO will only share the Reservation Data with its appointed data processor and with the relevant DRAGON DIVE KOMODO hotel.

On receipt of the Reservation Data the relevant DRAGON DIVE KOMODO hotel will also become a data controller of the Reservation Data and will use it for all purposes necessary to fulfil your reservation including contacting you prior to your stay. Your DRAGON DIVE KOMODO hotel will not use the Reservation Data for any purpose other than fulfilling your reservation and will need your specific consent to use it for any other purpose.

DRAGON DIVE KOMODO and the relevant DRAGON DIVE KOMODO hotel will only store the Reservation Data for as long as is necessary to fulfil your reservation. The Reservation Data will be destroyed, anonymized and/or deleted once your reservation has been fulfilled and all payment and administrative matters have been completed.



Your rights

You have the following rights in relation to the Reservation Data:

 to request access to the Reservation Data by an email request to (booking@dragondivekomodo.com);

 to request that the Reservation Data be amended or deleted although that may mean your reservation cannot be fulfilled.

 to make a complaint regarding the Reservation Data to the Information Commissioner’s Office.



PART 4: THE DRAGON DIVE KOMODO SALE TERMS AND CONDITIONS

Please note, the payment must be paid in full at the time of booking and is non-changeable and non-refundable.

Offer cannot be combined with any other promotion and payment cannot be made using a DRAGON DIVE KOMODO Gift Certificate.

Cancellation Policy:



Check-In Time: 1400hrs - 2300hrs Check Out Time: 1200hrs



Early check-In or Late-Check out is subjected to bed/room availability on the relevant day, To be reconfirmed with the front office staff.



A levy is chargeable for early check-in from 0700 to 1200 hours and late check-out from 1200 to 1800 hours.



Room not occupied by 2000 hours will be seen as No Show, unless prior arrangement has been made.



All room are non smoking



Deposit Policy:



For Peak Season ( June to September & December), all reservations payments are non-refundable.



A full room rate will be chargeable for check in 0700 hours or check out after 1800 hours.



Guarantee by credit card: Reservation is allowed to modify/cancel online on your own before 48 hours prior to the arrival date and no cancellation fees. Should you wish to make full payment in advance, please contact our Central Reservation to discuss your details.



Cancellation/No Show Policy: Once a reservation is confirmed, please notify us by email of any cancellation or modification of the booking at least 3 days (48 hours) before arrival for FIT bookings and 2 weeks before arrival for Group bookings in order to avoid a charge of 1 night’s stay to be imposed.



All guests must produce a valid passport upon Check-in: For any early Check-out, there will be one night early check-out penalty to be imposed. In an event of a guest No Show, full amount rate will be charged.



Parking



Parking for motorbike is available at the Hotel premises.