BOOKING TERMS
● ADULTS ONLY (we only accept Guests over the Age of 18 years old)
● Bookings are not final until payment is received and you have received a confirmation email.
● Total payment will be made in the booking process.
● Booking will be automatically canceled if payment is not received.
● Rates are subject to change without prior notice before bookings are confirmed
● Events and group bookings are subject to separate booking terms and conditions. Please enquire via email stay@ronjabali.com
● Photoshoots and drones are not permitted unless approved by management
● Check-in time is 2pm ; check-out time is 11am

CHECK IN & CHECK OUT POLICY
● Check in time is from 2pm
● Check out time is at 11am
● A late check-out between 11am and 2pm should be requested the day before of the departure and will be charged up to 50% of the rate.
● Late check-out is subject to availability and it will be confirmed the day of departure.
● Check-out after 2pm will be charged at a full night rate

BELONGINGS
● The hotel cannot be held responsible for lost, damaged, or stolen personal items. Please use the safety box provided in your room for any valuable items. If we find a "lost item", we will keep it safe for you and can ship items back (at your expense). Any lost items which are not claimed within 30 days, will be donated to a local charity or discarded.

POOL
● The hotel does not have a lifeguard. Guests swim at their own risk. Smoking, glasses or porcelain plates, or other breakables are not permitted in the pool for health and safety reasons.

VEHICLES
● We have limited parking spaces available at RONJA which you are welcome to use during your stay and which are allocated on a first-come-first-served basis. Whilst we do our best to keep your vehicle(s) safe, guests park their vehicles at their own risk. Therefore when you park in our parking area, you accept the risk of theft or damage of or to your vehicle and property in it.

SMOKING
● All our rooms including their terraces are NON-SMOKING. Please keep in mind that our Roofs are made of Alang Alang (Palm Tree Leaves) which are extremely flammable. If you smoke inside the room, we will add a cleaning fee of IDR 1.000.000 to your bill.
● We do allow smoking in our Common Areas where we provide ashtrays.

ADULTS ONLY (we only accept Guests over the Age of 18 years old)

CANCELLATIONS & REFUNDS
● All payments are non-refundable and non-transferable

PAYMENTS
● Payment can be made via credit card
● Credit card payments are subject to a 3% charge fee for event & bookings
● All payment fees are the responsibility of the guest